Shipping & Returns

We hope you will be pleased with your purchase, however in the unlikely event of receiving the incorrect product or your purchase arrives damaged we will arrange to replace the item or issue you a full refund. We will not accept returns or offer refunds for any other reason. With this in mind please choose your product carefully and ensure that it is as you require checking important factors such as its size. Please be aware all shipping costs to return an order are at the cost of the consumer. Products maliciously damaged will not be refunded.

Shipping

Your purchase is shipped via DPD Couriers Monday to Sunday and sent same day if your order is placed before 4pm (1pm weekends & subject to stock availability). We aim to ship for next day delivery when the order has been placed 7 days a week. Enjoy free shipping on orders over £55. Your final delivery charge will be shown at the checkout. Please allow for short delays by the courier during busy times.

All delivery times are approximate and can be delayed due to circumstances outside of our control, such as poor weather conditions and seasonal surges, so please allow 48 hours from despatch for your order to arrive. Please allow extra time for deliveries to Scottish Highlands and Islands.

DPD Couriers will notify you by email / text message the day before and on the day of delivery with a 1 hour time slot. Please remember that deliveries may need to be signed for. It is your responsibility to ensure you are home at the time of delivery or able to collect the order if the courier was unable to find you at home. DPD’s delivery service offers additional options including the ability to change the date for your delivery or to leave in a safe place / with a neighbour.

If you are not at home and delivery was not possible, we reserve the right to apply further delivery charges should you require us to re-send your order. Please make sure you keep the delivery note enclosed with your goods.

We accept PayPal and all major cards except American Express.

Shipping Fees and Surcharges

DPD delivery

All orders are shipped via DPD service: Next Working Day, Saturday or Sunday.

DPD do not collect from us or deliver on the following dates:

  • Good Friday
  • Easter Sunday
  • Easter Monday
  • Early May Bank Holiday
  • May Bank Holiday
  • Summer Bank Holiday
  • Christmas Day
  • Boxing Day
  • New Year's Day

Orders are shipped same day if your order is placed on a weekday before 4pm (subject to stock availability) and will ship Next Working Day delivery. Weekend delivery options are also available at the checkout. Free shipping 7 days a week on orders over £39.00.

Next Day Delivery (orders over £39.00)
Subject to Stock Availability
Monday to Thursday Orders Placed Before 4pm Free Delivery
Friday Orders Placed Before 4pm for delivery Saturday Free Delivery
Saturday Orders Placed Before 1pm for delivery Sunday Free Delivery
Sunday Orders Placed Before 1pm for delivery Monday Free Delivery
Next Day Delivery (orders under £39.00)
Subject to Stock Availability
Monday to Thursday Before 4pm £5.99
Friday Orders Placed Before 4pm for delivery Saturday £5.99
Saturday Orders Placed Before 1pm for delivery Sunday £5.99
Sunday Orders Placed Before 1pm for delivery Monday £5.99

Options for Next Working Day are also available at checkout for orders on the weekend.

Your final delivery charge will be shown at the checkout when spending under £39.00.

Please allow for short delays by the courier during busy times and bad weather.

Surcharges

Due to the gross weight, size and/or shape of certain products listed – such as (but not limited to) cat litter, we reserve the right to add a shipping and handling fee to your order’s total. This is in line with the additional costs occurred with DPD’s service and will be automatically calculated at checkout.

Orders qualifying for free delivery will be liable to incur such additional fees.

Changing An Order

Unfortunately we are unable to make changes to an order once it has been placed. If you would like to cancel an order, please contact us via the website or through our details which can be found on your order confirmation email.

Faulty Goods

All faulty items may be returned within a reasonable time providing the product is returned in the original, undamaged packaging.

If your purchase develops a fault please contact us immediately by calling or using the Contact Us link. Contact us with your order number (this can be found on your invoice below your name and address or in the confirmation email we sent you) and with details of the problem and from where and when the returned parcel can be conveniently collected. We will arrange to replace or refund the faulty product, whichever is your preference. Please be aware whilst the goods are in your possession it is your responsibility to secure them and ensure they are available to collect.

Damaged Goods On Delivery

Please try to check your delivery on receipt. If signing for goods that are damaged please sign as "damaged", or "unchecked" if you're not able to check at the time of delivery.

In the unlikely event your order is received damaged please contact us immediately by calling or using the contact us link. Please retain the original packaging for returning your order. Contact us with your order number (this can be found on your invoice below your name and address or in the confirmation email we sent you) and with details of the problem and from where and when the returned parcel can be conveniently collected. We will arrange to replace or refund your order, whichever your preference.

Please be aware whilst the goods are in your possession it is your responsibility to secure them and ensure they are available to collect.

Shortages

It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 3 days of delivery.

Incorrect Goods

It is your responsibility to notify us of any incorrect goods supplied within 14 days of delivery by calling or using the contact us link.

This policy does not affect your statutory rights.